How can we help?

We want to ensure you receive the best service possible. Choose a category below to find answers to frequently-asked questions. Please contact us using the button at the bottom of the page if you can’t find what you’re looking for.

Product information

You can be sure you are buying a genuine Evig Grön watch if you order directly from this website or from authorized Evig Grön retailers. Included with the watch is a credit-card size warranty, duly completed with the 6-digit timepiece number, the purchase date and the retailer’s name.

The unique timepiece number is engraved on the caseback. Please check if the number matches your warranty card. The first 3 digits provide batch, model and colour information, the last 3 digits display the number of your watch.

All of our watches are manufactured in Bioggio, Switzerland. Adhering to the strictest rules and regulations in the watch industry, our timepieces are made with parts that are always of Swiss preferential origin.

Our straps are handmade from genuine Portuguese cork by our artisans in Tomar, Portugal.

All of our packaging is manufactured in Europe – from our Italian pouches through to our German warranty cards made from sustainable liquid wood.

A watch’s water resistance is not permanently guaranteed. It is affected by the ageing of gaskets or deformation of watch parts due to accidental shock. To preserve a watch’s water resistance as long as possible, please follow the cautions below:

  • Wipe off moisture, sweat or dirt with a soft dry cloth after removing it from the wrist in order to increase the durability of the case back, gaskets and strap.
  • After submerging a water-resistant watch in water, dry it with a soft cloth.
  • Do not wash a water-resistant watch while the crown is pulled out.
  • Avoid washing a water-resistant watch directly under running water. Wash it in still water in a sink or a receptacle.

Please note that we do not recommend swimming with any of our timepieces because of added pressure caused by body movement.

Warranty & repair

We provide a warranty for the first 24 months following the date of purchase on the supplied international warranty card, in accordance with the following terms and conditions:

This warranty covers material and manufacturing defects, as well as flaws existing upon delivery. This warranty is only applicable if the warranty card has been filled in completely and correctly, and if the serial number on the card matches the number on the watch.

During this warranty period, and on presentation of the valid warranty card, the owner of the watch has the right to a repair, free of charge. If we deem the repair to be unsuitable, the watch will be replaced with an identical or similar product within the warranty period.

Our warranty excludes:

  • Normal wear and tear resulting from wearing the watch, e.g. scratched glass, discolouration and/or material alteration with cork, fabrics, rubber, etc.
  • Damage resulting from failure to observe the instructions for use issued by Evig Grön
  • Damage such as knocks, dents, broken crystal etc. resulting from improper, abnormal or careless handling, neglect, accidents or collision impact, etc.
  • Damage resulting from improper work performed by service centres not authorised by Evig Grön.
  • Watches modified without Evig Grön’s supervision.
  • Additional forms of warranty granted by a direct outlet e.g. retailer etc.
  • Indirect damage and/or secondary damage of any kind e.g. due to watch stoppage or inaccuracy, etc.

If your Evig Grön watch needs to be repaired, adjusted or serviced, we recommend that you bring or send it (well-padded and by registered delivery in the latter case) to your nearest Evig Grön authorized service centre.

We only use Swiss-made batteries that comply with the strictest regulations. To ensure a durable and water-resistant finish, our timepieces are equipped with a screw-down caseback. Never remove the caseback yourself to change the batteries. Instead, let an accredited company service the battery for you.

Payment

Your transaction and payment details are directly handled by Stripe, our payment service provider, with secure encryption and under strict banking standards.

We do not receive or store any payment information. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.

Order & delivery

In the event you wish to change or cancel your order, please contact us. If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse. Only once the package has returned to our warehouse, will we be able to process the cancellation.

Return & exchange

SUBMIT REQUEST

Miscellaneous

SUBMIT REQUEST

When you purchase a watch from an authorized Evig Grön agent, you can be assured that:

  • You are buying an authentic Evig Grön timepiece
  • Your watch will be covered by our international warranty
  • Any service or repair will be conducted by experienced personnel
  • You will experience the highest level of customer service

Please note that we do not honour any warranty claims that are not accompanied by the original documentation from an authorized agent.

SUBMIT REQUEST